At the initial consultation we will discuss the investigation and treatment options with you and provide you with an estimate of costs. The initial estimate may increase should further tests or procedures be required during the course of a patient’s evaluation and treatment: we will keep you apprised of any additional costs as they become necessary.
The nature of the specialist care that we provide and the specialist equipment we use means that these costs are often greater than you might expect from your first-opinion practice.
Our Terms of Business are that full payment must be made on receipt of our invoice. Currently we only accept payment by bank transfer or cheque but we should be able to accept credit cards for payment soon.
Should you find yourself in a position where you are unable to pay your account within 10 days please contact the office as soon as possible, so we may assist you to make suitable arrangements.
If invoices are not settled 30 days after the invoice date, the Practice will charge interest on any overdue accountsat the statutory rate of 8% above The Bank of England’s base rate. If the involvement of a third party debt agency or The County Court becomes necessary you will be responsible for all agency / collection fees incurred.
Insurance
Most insurance policies covering camelids are only in case of mortality and do not cover veterinary bills. However, some policies do cover this. If this is the case, please note the role of the insurance company is to reimburse you for fees incurred for veterinary treatment. If your alpaca or llama is insured for veterinary treatment, it is your responsibility to contact your insurance company before your animal’s appointment. If your animal is admitted as an emergency at night, at the weekend or on a Bank Holiday you should notify your insurance company as soon as possible after admission.
You will need to check with your insurance company about your level of cover, any exclusions that might apply and what excess you will need to pay. Irrespective of whether your animal is insured for veterinary fees, we ask that you settle your account on receipt of your invoice and that you claim back the costs from your insurance company. Please note that you will be liable for any shortfall in fees that is not covered by your insurance company.
If you anticipate any difficulty with payment please telephone us in advance to discuss whether alternative arrangements are possible.
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